Frequently Asked Questions

Everything you need to know about shopping with Kat The Label

What is your return policy?

We offer returns for store credit or exchange within 30 days of purchase, provided items are in original condition with tags and hygiene seals intact.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I find my correct size?

Please refer to our detailed Size Guide located on each product page to find your perfect fit across our lingerie and apparel ranges.

Are your materials sustainably sourced?

We are committed to ethical production and use high-quality, durable laces and silks designed to last, reducing the impact of fast fashion.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but if you contact our support team within one hour of placement, we will do our best to accommodate changes.